Effective Date: August 26, 2025
Contact: support@tungstentechnologies.io
These Terms & Conditions (the "Agreement") govern access to and use of Tungsten's AI SaaS platforms, software, documentation, developer tools, and robotics products and services (the "Services") by the entity or person agreeing to them ("Customer").
Customer is responsible for its accounts, users, and configurations, including maintaining the confidentiality of credentials and ensuring appropriate role-based access.
Customer must operate robotics products in accordance with manuals, safety guidelines, site assessments, and applicable standards or laws; do not disable safety features.
Trials, beta or experimental features are provided "AS IS" without warranties, may be modified or discontinued, and are excluded from SLAs and indemnities.
Customer retains ownership of Customer Content. Customer grants Tungsten a limited license to host, process, transmit and display Customer Content to provide and support the Services.
Personal data will be processed per the Privacy Policy and, where applicable, a Data Processing Addendum (DPA) incorporating appropriate transfer mechanisms.
Training use of Customer Content: not used to train foundation models unless Customer opts in or data is de-identified/aggregated, as detailed in the Privacy Policy.
Tungsten and its licensors own all intellectual property in the Services. No rights are granted except as expressly set out. Feedback may be used without restriction or compensation.
Customer may enable integrations with third-party products or services. Tungsten is not responsible for third-party terms, performance or privacy practices; use is at Customer's discretion.
SaaS and AI outputs are provided "AS IS" and "AS AVAILABLE". Tungsten disclaims all warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.
Robotics: Tungsten warrants hardware against defects in materials and workmanship during the stated warranty period. This warranty excludes damage from misuse, improper installation, or operation contrary to safety guidelines.
Customer is solely responsible for reviewing AI outputs and ensuring safe deployment and oversight of robotics in its environment.
By Customer: Customer will defend and indemnify Tungsten from third-party claims arising from Customer's (a) misuse of the Services or robotics, (b) violation of law (including safety, export, or privacy laws), or (c) Customer Content.
By Tungsten: Tungsten will defend and indemnify Customer against third-party claims alleging the Services infringe intellectual property rights, subject to exclusions (e.g., modifications not made by Tungsten, combination with non-Tungsten products).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA OR USE, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR PAYMENT OBLIGATIONS OR IP INFRINGEMENT INDEMNITY, EACH PARTY'S TOTAL LIABILITY IS LIMITED TO (A) FOR SAAS: THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO TUNGSTEN FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; AND (B) FOR ROBOTICS HARDWARE: THE AMOUNT PAID FOR THE AFFECTED UNIT.
We may identify Customer by name and logo as a customer, subject to Customer's right to opt out by written notice.
This Agreement is governed by the laws of India. The courts at Ludhiana, Punjab have exclusive jurisdiction. At either party's option, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996; seat Ludhiana; one arbitrator; proceedings in English.
We may modify these Terms from time to time. Material changes will be notified. Continued use after the effective date constitutes acceptance of the updated Terms.
This Agreement is the entire agreement regarding its subject matter and supersedes prior agreements. If any provision is unenforceable, the remainder remains in effect. Neither party may assign without the other's consent, except to an affiliate or in connection with a merger, acquisition or sale of assets.
Tungsten Technologies — Email: support@tungstentechnologies.io
Effective Date: August 26, 2025
Contact: support@tungstentechnologies.io
This consolidated pack contains all legal policies required to operate our AI-based SaaS platforms and robotics products globally. It is intended to minimize risk, clarify customer responsibilities, and provide transparent privacy practices. It is not a substitute for local legal advice.
These Terms & Conditions (the "Agreement") govern access to and use of Tungsten's AI SaaS platforms, software, documentation, developer tools, and robotics products and services (the "Services") by the entity or person agreeing to them ("Customer"). By using the Services, Customer agrees to this Agreement.
Trials/beta features are provided "AS IS" without warranties, may be modified or discontinued, and are excluded from SLAs and indemnities.
Tungsten and its licensors own all IP in the Services. No rights are granted except as expressly set out. Feedback may be used without restriction or compensation.
Customer may enable integrations with third-party services. Tungsten is not responsible for third-party terms or privacy practices; use is at Customer's discretion.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA OR USE. EXCEPT FOR PAYMENT OBLIGATIONS OR IP INFRINGEMENT INDEMNITY, EACH PARTY'S TOTAL LIABILITY IS LIMITED TO: (A) FOR SAAS — THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO TUNGSTEN FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT; AND (B) FOR ROBOTICS HARDWARE — THE AMOUNT PAID FOR THE AFFECTED HARDWARE.
We may identify Customer by name and logo as a customer, subject to Customer's right to opt out by written notice.
This Agreement is governed by the laws of India. The courts at Ludhiana, Punjab have exclusive jurisdiction. At either party's option, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996; seat Ludhiana; one arbitrator; English language.
Customer must comply with applicable export control and sanctions laws and must not use or export the Services contrary to such laws.
Effective Date: August 26, 2025 | Contact: support@tungstentechnologies.io
This Privacy Policy covers personal data processed in our SaaS and robotics Services. For Customer Content we typically act as a processor; for account, billing, marketing and support data we act as a controller.
Where applicable, we rely on performance of contract, legitimate interests, consent (e.g., non-essential cookies), and legal obligations.
We disclose AI use in features and provide controls where feasible. Customer Content is not used to train foundation models unless opted-in or de-identified/aggregated.
We use cookies/SDKs for functionality, analytics, and (where applicable) advertising. Non-essential cookies require prior consent where required by law. See Cookie Policy.
We implement appropriate safeguards for cross-border transfers (e.g., SCCs/IDTA) as required by law and update mechanisms as regulations evolve.
We retain data only as long as necessary for the purposes described, legal obligations, and dispute resolution. Typical periods: account/billing for contract term + statutory retention; logs/telemetry 12–24 months; support records 3 years; marketing preferences until opt-out.
We employ administrative, technical, and physical safeguards proportionate to risk. No method is 100% secure.
Depending on your location, you may have rights to access, correct, delete, port, object/opt-out, limit use of sensitive data, and appeal decisions. To exercise rights, contact us.
Our Services are not directed to children below the age required by local law. Where applicable, we obtain verifiable consent.
Contact: support@tungstentechnologies.io. Where required, we will appoint a DPO and publish details.
We may update this Policy. Material changes will be notified. Contact: support@tungstentechnologies.io.
This Cookie Policy explains how we use cookies/SDKs and your choices.
Cookies are small files placed on your device; SDKs are code in apps. Both can collect device and usage information.
Where required by law, we ask for consent before setting non-essential cookies. You can withdraw consent at any time via "Cookie Settings" or browser/app controls.
Where feasible, we honor recognized browser signals like GPC for opt-out preferences.
Cookie lifetimes vary by category and provider. We minimize retention and use aggregated analytics where possible.
We may update this Cookie Policy. Contact: support@tungstentechnologies.io.
This DPA forms part of the Agreement when Tungsten processes personal data on behalf of Customer.
Customer is the controller (or equivalent); Tungsten is the processor (or equivalent). This DPA applies to personal data processed for the Services.
Tungsten will process personal data only on documented instructions from Customer, including transfers, unless required by law.
Tungsten ensures personnel are bound by confidentiality and receive appropriate training.
Tungsten implements appropriate technical and organizational measures (Annex II).
Customer authorizes Tungsten to engage sub-processors under written contracts imposing data protection obligations. A current list will be made available on request; Customer may subscribe to updates and object on reasonable grounds.
Tungsten will assist Customer, insofar as possible, to respond to data subject requests.
Tungsten will provide information to support Customer's DPIAs and consultations, considering the nature of processing and information available.
Tungsten will notify Customer without undue delay after becoming aware of a personal data breach relating to Customer data.
Where applicable, the parties incorporate the EU Standard Contractual Clauses and UK IDTA/Addendum. For other jurisdictions, appropriate safeguards will be applied.
Upon termination of Services, Tungsten will delete or return personal data (at Customer's choice) after a limited retention period for backups/compliance.
Upon reasonable notice, Tungsten will make available audit reports or allow audits subject to confidentiality and security requirements.
Each party's liability under this DPA is subject to the limitations of the Agreement, unless prohibited by applicable law.
Categories of data subjects: Customer's users, end-customers, employees, contractors. Types of personal data: identifiers, contact data, usage telemetry, interaction data, support records. Subject matter & duration: provision of Services for the subscription term. Nature & purpose: hosting, processing, storage, transmission, analytics, support.
A current list of sub-processors will be maintained and made available upon request or via our website. Customer may subscribe to receive updates.
This Addendum supplements our Privacy Policy for residents of certain US states with comprehensive privacy laws.
Applies to residents of states with comprehensive privacy laws (e.g., CA, VA, CO, CT, UT, TX, and others as enacted).
We collect categories of personal information described in the Privacy Policy from the sources and for the purposes set out there.
You may opt-out via in-product controls or by contacting us. Where supported, we honor Global Privacy Control signals.
We will not discriminate against you for exercising your privacy rights.
If we offer programs that may be considered financial incentives, we will provide a separate notice describing material terms and how the value is calculated.
Robotics products are intended for professional/industrial use by trained operators. Customer is responsible for site assessment, proper installation, and ensuring operation in safe, lawful environments.
To the maximum extent permitted by law, Tungsten is not liable for injury or damage arising from misuse, operation contrary to manuals, or modification of safety features. Liability caps in the Agreement apply.
AI features may generate probabilistic outputs that can be inaccurate, incomplete, or inappropriate. Outputs should not be solely relied upon without human review.
To the extent permitted by law, AI features are provided "AS IS" without warranties; Tungsten disclaims responsibility for decisions made based on AI outputs.
Capitalized terms used but not defined have the meanings assigned in the Agreement. References to laws include updates and successor legislation.
Version: 1.0 | Effective Date: August 26, 2025
Contact: support@tungstentechnologies.io
We may update these Legal Terms from time to time. Material changes will be communicated via email or in-product notice. Continued use of the Services after the effective date indicates acceptance.
Last updated: August 26, 2025